HiChat: Breakthrough in Omnichannel Customer Experience

Empathizing with emotions, responding intelligently, and optimizing every customer touchpoint

Solutions

Hichat

Helps your team accelerate customer care with AI

Consolidate messages from Facebook Fanpage, Zalo OA, Personal Zalo, Telegram, Website... into a single hub for processing and automated business synchronization

Operational Costs

Automating over 80% of FAQ responses, reducing the pressure on frontline personnel

+40%

Conversion Rate

24/7 immediate support system captures leads the moment their demand is highest

98%

Customer Satisfaction (CSAT)

Natural Language Processing (NLP) technology helps AI understand sentiments and provide precise, professional responses

Customer Testimonial

Logistics industry

Challenge:

Overloaded in handling thousands of bill of lading requests every day through many different channels (Zalo, Messenger, Whatsapp,..)

HiCHAT solution:

Deploy HiCHAT Omnichannel directly integrated into the operational management system.

Key Results:

Completely automate the order lookup process on Facebook & Zalo.

Improve request processing efficiency by 25% without increasing staff.

Build a centralized customer data stream to optimize future marketing campaigns.

E-commerce Industry

Challenge:

Message overload during peak hours, resulting in slow response times and a 30% drop in conversion rates.

HiCHAT Solution:

Implemented AI Chatbot for automated size consulting, real-time inventory checks, and autonomous order closing.

Key Results:

Automated 95% of frequently asked questions.

Boosted revenue by 25% through instant 24/7 engagement.

Reduced customer wait time to under 5 seconds.

Services & Wellness Industry

Challenge:

Fragmented booking across multiple channels; high no-show rates cause significant resource waste.

HiCHAT Solution:

Integrated AI Voice Bot & Chatbot for automated appointment reminders and seamless CRM data synchronization.

Key Results:

Increased show-up rate by 30%.

Freed up 100% of receptionists' time spent on manual reminder calls.

Structured customer data for high-impact Remarketing campaigns.

Why do leading enterprises choose Hichat?

HiLab Technology is a leading software technology service provider, supporting customers of all sizes and industries in implementing and adapting to digital technology.