1. Introduction

This privacy policy applies to personal data processed by Hilab related to websites, software, and digital transformation services provided by Hilab.

Data Controller:

HILAB TECHNOLOGY JOINT STOCK COMPANY

Address: Da Nang City, Vietnam

Contact: cskh@hilab.asia

Hilab specializes in consulting and implementing digital transformation technology solutions for businesses, including:

  • Lark Deployment: An all-in-one enterprise management super app.
  • Dataplatform System: A centralized database solution empowering SMEs to maximize data-driven decision-making.
  • AI Training and Applications: Training employees to utilize AI in work tasks and building AI chatbots for customer service.
  • Outsourced Digital Transformation IT Department: Acting as an external IT department, focusing on consulting and implementing technology solutions to address enterprise data challenges and accelerate digital transformation.

2. Information We Collect

Hilab collects your information through the following methods:

2.1. Information You Provide

  • Profile: Includes name, email, and password when creating an account.
  • User-Generated Content: Such as uploaded documents or service usage history.
  • Transactions: Payment information.
  • Support Requests: Feedback or complaints.

2.2. Automatically Collected Information

  • Technical Information: Device model, operating system, IP address.
  • Location Information: Based on IP address.
  • Cookies: Used to enhance user experience and support marketing efforts.

2.3. Information from Other Sources

  • Login Services: E.g., Google.
  • Partners: Transaction history from linked platforms.
  • Payment Providers: E.g., Stripe or PayPal.

3. Purpose of Use

Hilab uses your information to:

  • Provide and manage digital transformation services.
  • Process transactions related to products and services.
  • Enhance security and prevent fraudulent activities.
  • Develop new features and improve services.
  • Comply with legal or regulatory requirements.

4. Your Rights

You have the following rights regarding your personal data:

  • Access, modify, or delete your information.
  • Withdraw consent for data usage.
  • Request data processing limitations.
  • Object to the use of data for marketing purposes.

For any requests to exercise your rights, please contact: cskh@hilab.asia

5. Data Security

Hilab applies technical, administrative, and physical measures to ensure the safety of personal data, including data encryption and strict access control.

6. Retention Period

Personal data will be retained for as long as necessary to provide services or comply with legal requirements.

7. Contact

If you have any questions regarding this policy, please email: cskh@hilab.asia.