In a context where businesses increasingly depend on digital platforms to maintain connections with customers, chatbots have become an essential tool. However, most traditional chatbots are still limited by simple features, lack of flexibility and difficulty in expanding.
HiChat was born as a solution to enhance the interactive experience. This platform not only processes messages but also supports businesses in managing, analyzing and optimizing customer care processes on a large scale. In particular, 3 special features of HiChat are the factors that make the difference compared to regular chatbots.
#1. Unlimited multi-channel connections
A common limitation of traditional chatbots is being tied to one or a few certain platforms. This causes businesses to constantly switch between multiple interfaces to process messages from Facebook, Zalo, Email or Website.
With HiChat, all communication channels are centralized into the Unified Inbox. This way, your support team can manage and respond from a single interface.
Notable differences
- Supports unlimited connections to Facebook, Zalo OA, personal Zalo channels, WhatsApp, Instagram, Website, Etsy…
- Unlimited number of pages and users on channels
- Two-way communication, supports images, videos, document files.
- Consolidate customer profiles, automatically combining multiple channels into a single profile.
- Automatically classify messages by status and assign them to the appropriate agent.
Benefits for businesses
- Save management time, eliminate manual operations.
- Improve response speed, effectively retain customers.
- Easily expand communication channels as your business grows without needing to change the system.
#2. AI chatbot customized for each field and customer group
Most traditional chatbots only work based on fixed scenarios, making the answers stiff and unnatural. Chatbot AI is a special feature of HiChat thanks to the integration of OpenAI technology. Bots have the ability to learn and adapt to each brand and industry.
Notable differences
- Adjust prompt scripts flexibly according to communication style and brand language.
- Chatbot can ask and save customer information, then synchronize to CRM or Google Sheet.
- Multi-language support and context recognition for accurate responses.
- Can enable/disable manual mode, switch to staff at any time.
- Automatically summarize conversation content with AI, helping employees grasp quickly before taking over.
Benefits for businesses
- Maintain a consistent brand voice across every interaction.
- Reduces support team load during peak hours or after business hours.
- Improve satisfaction with fast, accurate and personalized responses.
#3. Integrate internal systems according to needs
Common tools often have limited connectivity. In contrast, HiChat is designed to integrate deeply with internal systems and external tools according to each business’s needs.
Notable differences
- Connect CRM, ERP and internal systems to synchronize customer data, orders, and transaction history.
- Integrate internal data warehouses such as Larkbase or Google Sheet to store and retrieve information.
- Open API, allowing connection to any specialized software.
- Supports Automation to automatically label, distribute conversations, and send notifications based on specific conditions.
- One-click multi-tasking macros can simultaneously label, move conversations, and update CRM data.
Benefits for businesses
- Synchronize data between departments, limit manual data entry errors.
- Shorten the customer handling process from reception to after-sales care.
- Flexibly customize the system when the business expands its scale or innovates its model.
HiChat is a comprehensive communication platform – multi-channel connection, personalization with AI, and deep integration into the system. HiChat’s 3 special features are the factors that help your business improve customer experience, optimize operations and develop sustainably. Contact us immediately, if you are looking for a tool to accompany you on your journey to conquer customers in the digital age.
